The complete Te Lo Llevo handbook
This documentation describes the whole business: what Te Lo Llevo is, who uses it, how each flow works and which rules govern it. It is written to be read without any coding knowledge — it talks about the business, not the code. Available in Spanish and English.
Te Lo Llevo is a local delivery and commerce platform for the Mar Menor area (Murcia, Spain). It connects neighbours, merchants and couriers, and includes a full POS (point-of-sale till) so merchants can also sell in the shop.
What Te Lo Llevo is
Te Lo Llevo (telollevomarmenor.es) is a hyperlocal delivery
marketplace. Like Glovo or Just Eat, it lets a customer order food or goods
from their phone and receive them at home, at the beach or at the chiringuito. The
difference is the scale and the intent: Te Lo Llevo is of the coast and for the coast —
Los Alcázares, San Javier, Santiago de la Ribera, San Pedro del Pinatar, La Manga and
Cartagena.
But the platform is more than food delivery. It covers five service types — from a restaurant delivery to a parcel sent between neighbours or an urgent errand — and it includes an in-store POS a merchant uses to charge a customer who walks in, print their receipt and reconcile the till at the end of the day. The same merchant can sell online and over the counter with the same tools.
"Te lo llevo" — "I'll bring it to you" — is a neighbour's promise: whatever you need, we carry it over. It is not a multinational landing on the coast — it is a service that knows every neighbourhood and every shortcut of the Mar Menor.
From the smallest part to the biggest
The best way to understand Te Lo Llevo is to build it from the bottom up. Each level rests on the one below it: from the single item sitting on a shelf to the company that coordinates everything.
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LEVEL 1 · The product
A catalogue item: a coffee, a portion of marineras, a loaf of bread. It has a price, a VAT code (4%, 10%, 21% or exempt) and, if tracked, stock.
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LEVEL 2 · The line
That product inside an order or receipt, with its quantity and its modifiers (oat milk, large size, extra cheese). The line now has an amount.
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LEVEL 3 · The order / receipt
The set of lines with its subtotal, VAT, discount, tip and total. Online it is called an order; in the shop, a receipt — the same idea.
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LEVEL 4 · The payment
How it is paid: cash, card or split at the POS; online card payment in the app. From here come the receipt, the taxes and, later, the payouts to merchants and couriers.
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LEVEL 5 · The merchant
Who sells: a restaurant, a market, a shop. It has a profile, opening hours, a menu (catalogue) and a team with different permissions.
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LEVEL 6 · The service type
How the order reaches the customer: merchant delivery, merchant service, neighbour delivery, pickup errand or urgent. Each mode has its own pricing and rules.
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LEVEL 7 · The delivery
The courier who accepts the task, picks up the order, carries it and hands it over — with live tracking, cash control and a protocol for when the customer does not show up.
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LEVEL 8 · Operations
The Operations team that watches the fleet, onboards merchants and couriers, handles incidents and reviews the daily reports.
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LEVEL 9 · The platform
The set of applications, servers and business rules that make everything above fit together and run at the same time.
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LEVEL 10 · The business
Te Lo Llevo: the Mar Menor company that coordinates customers, merchants and couriers, and earns from the fees and commissions of each service.
How this documentation is organised
The handbook has 19 chapters grouped into five blocks. You can read it in order or jump to the chapter you need from the side menu.
The business
The business model, the ecosystem of applications, and roles and permissions.
Business model → 👥The people
Customer, merchant, courier, cashier, operations and business client.
The customer → 🔄How it works
The order lifecycle, payments, the POS and legal compliance.
Order lifecycle → 📘Guides & reference
Step-by-step guides, the catalogue of 147 use cases, user stories, glossary and frequently asked questions.
How-to guides →The six people at a glance
Everything in Te Lo Llevo revolves around six kinds of person. Each one has its own application and its own chapter in this handbook.
The customer
The neighbour who orders. Browses, buys, pays and tracks the order live.
🏪The merchant
The restaurant or shop that sells. Manages its menu and prepares orders.
🛵The courier
Who picks up and delivers. Accepts tasks and manages their cash.
🧾The cashier
Who charges over the counter with the POS: receipts, refunds and till close.
🛰️Operations
The super admin who watches the fleet, the shops and compliance.
🏢Business client
The company that books scheduled, multi-stop dispatch (B2B).
Who this handbook is for
- Business and operations team — to understand how each piece fits together and make decisions.
- Support and customer care — to answer questions and know the rules (cash limits, cancellations, refunds).
- New merchants and couriers — to learn what they can do and how work happens on the platform.
- Product and leadership — to keep a full picture of the system's scope.
The currency is always the euro (EUR) and taxes follow
Spanish VAT. The market is Spain, the Mar Menor area. Technical
names (order states, service types) appear in UPPERCASE exactly as the
system uses them, with their explanation next to them.
If this is your first time, follow the menu order: continue with the Business model. If you are looking for something specific, use the Glossary or the FAQ.