Business client
The business client is an organisation — a hotel, a catering company, an office, a clinic — that needs scheduled, multi-stop dispatch beyond what the consumer customer app provides.
Te Lo Llevo does not only serve individuals. Businesses in the Mar Menor area can book delivery services in a structured way: they schedule dispatches in advance, manage multiple stops in a single plan and receive a consolidated quote before releasing the orders. The business dispatch workspace is the dedicated environment for this type of client, completely separate from the consumer customer app.
Who they are
The business client is not a private individual ordering food for dinner. It is an organisation with recurring logistics needs: a hotel sending breakfast to its satellite apartments every morning, a catering company distributing lunches to several offices at midday, a clinic that needs to take samples to a laboratory at a specific time, or a local online shop managing its own last-mile deliveries.
Their characteristics differ from those of a regular customer:
Scheduled dispatches
The business client knows in advance when and where they need to send things. They do not improvise — they plan hours or days ahead.
Multiple stops
A single plan can include several destination addresses. The client does not manage order by order — they work by dispatch plan with a manifest of stops.
Structured billing
They need to see the consolidated total cost before committing. A quote per stop is a required step before releasing the real orders.
Separate workspace
They operate within the business dispatch workspace — a distinct tool from the consumer customer app, designed for B2B flows.
A regular customer places a one-off order from the customer app: they choose a merchant, add products to the cart and pay. The business client, by contrast, builds a dispatch plan with multiple stops, gets a quote for each one and releases all the orders at once at a chosen time. The tool, the flow and the business model are different.
The business dispatch workspace
The business dispatch workspace is a dedicated working environment, accessible from a browser or device, designed specifically for B2B client needs. It is completely separate from the consumer customer app: it has its own session, its own quoting logic and its own plan history.
From the business dispatch workspace, the client can:
- Create and manage scheduled dispatch plans.
- Add multiple stops to each plan with their addresses and notes.
- Obtain a quote for each stop before confirming.
- Release the plan when ready, converting each stop into a real order inside the platform.
- Track in real time the status of each released stop.
- Review the history of previous plans to repeat or analyse them.
The separation between the business dispatch workspace and the consumer customer app is deliberate. B2B flows have different requirements — upfront quoting, batches, invoicing — that are better handled in a dedicated environment without muddying the experience of the everyday customer.
Dispatch plans
The core of the business client's work is the dispatch plan. A plan groups all the deliveries they want to make in a single operation: the same date, the same time window, the same pickup point and multiple destinations.
When creating a plan, the client defines the header fields that apply to all stops:
| Field | What it is | Example |
|---|---|---|
| Pickup contact | Name and phone of the person handing the parcel to the courier at the origin point | Hotel reception, 968 000 000 |
| Route notes | General instructions for the courier (access to the premises, collection window, etc.) | "Rear entrance, ask for Sergio" |
| Service type | The Te Lo Llevo service type to be used for the deliveries | DELIVERY_COMERCIO, URGENTE,
ENVIO_VECINOS |
| Billing mode | How the plan is billed: per stop, consolidated end of month, etc. | Per stop / monthly invoice |
| Scheduled dispatch time | The time window or exact time at which couriers should depart | Every day at 09:00 |
Once the header is defined, the client moves on to adding the manifest stops. Header fields act as defaults for all stops and can be overridden stop by stop if one of them has special conditions.
Manifest stops
The manifest is the list of stops — destinations — that make up the plan. Each stop represents an individual shipment that, when the plan is released, becomes a real order assigned to a courier.
For each stop, the client specifies:
- Destination address — searched and validated through the built-in address search tool, which covers the Mar Menor towns.
- Recipient name and phone — who will receive the parcel at that destination.
- Delivery notes — specific instructions for that stop (floor, entry code, "call before coming up", etc.).
- Contents — a description of the parcel so the courier knows what they are carrying.
- Estimated weight — must stay within the 10 kg per shipment limit.
Each manifest stop is an independent shipment. The maximum weight per shipment is 10 kg. If a parcel exceeds that limit, it must be split into multiple stops or coordinated with the Operations team for a special arrangement.
The address search tool validates that each destination is within Te Lo Llevo's coverage area. If an address is not recognised, the system flags it before the client moves on to the next step, preventing errors that would only surface when it is too late.
Quoting & releasing
Before making any financial commitment, the business client can request a quote for each stop in the manifest. The quote calculates, stop by stop, the estimated delivery price using exactly the same logic the platform uses for consumer parcel orders:
- The distance between the pickup point and the destination.
- The destination town (the fee varies by zone).
- The service type chosen.
- The estimated time window (ETA) to delivery.
The result is a consolidated table: one row per stop, with the individual price and the plan total. The client can review the figures, adjust a stop if the price does not fit, and when satisfied, proceed to release.
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Review the manifest
Confirm that every stop has a validated address, a recipient and correct delivery notes.
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Request a quote
The business dispatch workspace calculates the estimated cost for each stop. The client sees price, ETA and distance per stop.
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Adjust if needed
If a stop is too expensive or has an unacceptable ETA, the client can modify the address, the service type or remove that stop from the plan.
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Release the plan
When the client confirms the release, each stop becomes a real order inside the platform. Available couriers start receiving tasks according to the plan's scheduled time.
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Real-time tracking
Once released, the client can follow the status of each stop from the same business dispatch workspace.
Until the release moment, the plan is just a draft: it generates no real orders and moves no couriers. Once released, each stop is an active order subject to the same rules as any other order on the platform.
Tracking released stops
After releasing a plan, the business dispatch workspace shows the real-time status of each stop. Each released stop follows the same lifecycle as a standard order:
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PENDING
The stop has become an order and is waiting for a courier to accept it.
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ASSIGNED
A courier has accepted the task within the 15-second window and is on their way to the pickup point.
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PREPARING / READY_FOR_PICKUP
The parcel is ready at the pickup point awaiting the courier (in merchant flows) or the courier is collecting it (in direct parcel flows).
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ARRIVED
The courier has reached the destination address and is waiting for the recipient to appear.
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WAITING_CUSTOMER
The wait timer is active. If the recipient does not appear within the allotted time, the order moves into the return-to-origin protocol.
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DELIVERED
The parcel has been handed to the recipient successfully. The stop is marked as complete.
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CANCELLED / RETURN
The stop was cancelled or the parcel was returned to origin because delivery was not possible.
The client sees this information in real time and can act if they notice a stop that
needs attention — for example, calling the recipient if the courier is waiting and the
status has been in WAITING_CUSTOMER for a while. For incidents they cannot
resolve themselves, they can open a support case.
Example scenario: the hotel in La Manga
Hotel Ventanico in La Manga del Mar Menor serves breakfast to ten of its own tourist apartments scattered around the area. Every morning at 08:00 the kitchen has ten boxes ready, one per apartment.
The hotel's logistics coordinator uses Te Lo Llevo's business dispatch workspace. By 07:30 the day's plan is already set up:
- Header: pickup from the hotel kitchen, notes "access via the side
service door, ask for Sergio", service type
DELIVERY_COMERCIO, dispatch time 08:00. - Manifest: 10 stops, one per apartment, each with the exact address, the guest's name and the note "leave at the door if no answer".
They request the quote: the system returns a price and ETA for each stop. The total is in line with the monthly agreement they have with Te Lo Llevo's Operations team. At 07:45 they release the plan.
As soon as 08:00 arrives, the couriers receive their tasks. The coordinator watches
from their screen as each stop progresses: nine are completed before 08:30. Stop 7
moves to WAITING_CUSTOMER — the guest is not opening the door. The
coordinator calls the guest directly; they come down within two minutes. At 08:38 all
ten stops are in DELIVERED.
Without the business dispatch workspace, the hotel would need to make ten separate calls to different numbers, manage ten orders individually and with no centralised visibility. With Te Lo Llevo, it is one plan, one quote and one tracking panel.
What makes Te Lo Llevo genuinely useful for local businesses is not just the technology — it is knowledge of the territory. Couriers know every neighbourhood in La Manga, every shortcut in Los Alcázares. That local knowledge is what makes a ten-stop plan at 08:00 in the morning both viable and reliable.