Glossary

This glossary covers business, operational, fiscal and platform concepts that appear throughout the Te Lo Llevo documentation. Entries are listed alphabetically in English.

— A —

AEAT Agencia Estatal de Administración Tributaria

The Spanish tax authority. It is the body to which fiscal records are submitted under the Veri*Factu regime. Every simplified invoice or full invoice generated by the Te Lo Llevo POS will form part of the immutable chain of records that must be reported to the AEAT.

ARRIVED

An order state meaning the courier has reached the delivery address and is waiting for the customer. The no-show timer starts counting from this state. If the customer does not appear, the order progresses to WAITING_CUSTOMER.

ASSIGNED

An order state meaning a courier has been assigned to collect the order. From this point the customer may no longer cancel free of charge.

Audit trail

An immutable, chronological record of all sensitive actions taken on the platform — refunds, account activations, force-offline events, inventory adjustments, etc. This log can never be edited or deleted.

Automatic block

A safeguard that forces a courier offline automatically if they have not settled their cash on hand within 24 hours of exceeding the €100 alert threshold. The courier remains blocked until they settle.

— B —

Business client

An organisation (company, hotel, etc.) that uses the business dispatch workspace to manage scheduled, multi-stop dispatch plans. Their use case differs from that of an individual customer.

Business dispatch workspace espacio de envíos de empresa

A dedicated tool, separate from the customer app, for business clients to create and manage multi-stop dispatch plans and track released stops in real time.

— C —

CANCELLED

A terminal order state meaning the order was cancelled by the customer, merchant or Operations. The cancellation policy determines whether a charge applies. The order record is always kept for fiscal purposes.

Card vault

The secure store of tokenised customer payment cards. Once a card is saved, the customer can reuse it at checkout without re-entering card details.

Cash on hand efectivo en mano

The running balance of cash a courier has collected from cash-on-delivery payments. It is monitored in real time and must be settled regularly. An alert fires above €100 and an automatic block applies if not settled within 24 hours.

Cashier cajero

The person operating the POS at the merchant's counter. A cashier may hold the role STAFF, MANAGER or OWNER, which determines which actions they can perform.

Catalogue

The set of products a merchant has published and available to customers. It includes prices, VAT codes, modifiers and stock tracking.

Commission comisión

The percentage or amount that Te Lo Llevo retains from each sale as part of its revenue model. It is deducted from merchant payouts.

Coupon cupón

A discount code a customer enters at checkout. The system validates the code, applies the discount and records the use. Coupons can be created by merchants or by Operations.

Courier repartidor

The person who picks up orders from merchants and delivers them to customers, or handles parcel deliveries between individuals. Uses the courier app.

Coverage area

The geographic territory served by Te Lo Llevo: the Mar Menor area in Murcia, Spain, covering Los Alcázares, San Javier, Santiago de la Ribera, San Pedro del Pinatar, La Manga and Cartagena.

Customer cliente

The person who uses the customer app to order food, buy products or send parcels. They may be a local resident or a seasonal visitor to the Mar Menor coast.

Customer app app del cliente

The mobile application for customers. It enables browsing merchants, adding products to a cart, paying, tracking orders live and managing order history.

— D —

DELIVERED

The successful terminal state of an order, meaning the courier has handed it over to the customer.

DELIVERY_COMERCIO Merchant delivery

A service type in which a customer orders goods from a restaurant or shop and a courier delivers them to the customer's address. This is the classic food-delivery flow.

Discount

A reduction applied to one or more items in a POS receipt. Discount limits depend on the operator's role: up to 10% or €10 for STAFF; up to 50% for MANAGER; no limit for OWNER. A reason is always mandatory.

Dispatch despacho

The process of offering and assigning a delivery task to a courier. A task offer is shown for 15 seconds; if not accepted, it is automatically reassigned.

— E —

Emergency unavailable ("86") 86 de emergencia

A toggle that instantly removes a product from the customer-facing catalogue. It is used when a product runs out of stock and the merchant needs to make it unavailable immediately without editing the whole catalogue.

ENCARGO_RECOGIDA Pickup errand

A service type in which the customer asks a courier to collect something at a specific location and bring it to them. No online shop is involved; it is a manual errand.

ENVIO_VECINOS Neighbour delivery

A peer-to-peer parcel service type in which the customer sends a package from one address to another with no merchant involved — the equivalent of a neighbour messenger.

EOD End of Day

The end-of-day process at the POS, including till count, reconciliation, the Z report and cash settlement.

— F —

Factura simplificada Simplified invoice / receipt

The standard receipt issued by the POS for public sales. It does not require the customer's identification details. In the Veri*Factu context, these are the fiscal records that must remain immutably chained.

Fee tarifa

The charge added to a customer's order for the delivery or transaction service. The delivery fee depends on distance and municipality. A service fee is also added to the order subtotal.

Fleet flota

The set of active couriers on the platform. The Operations team monitors the fleet in real time from the Operations console.

Full invoice factura completa

An invoice that captures the customer's name, tax ID (NIF) and address. Issued on request, it differs from the standard simplified receipt.

FULLY_REFUNDED

An order state meaning the order has been fully refunded, equivalent to a cancellation for fiscal purposes. The order record is always kept.

— G —

GDPR / data protection

The European data protection regulation. The platform allows customers to request a data export or data deletion. Retention policies run on a schedule, and sensitive admin actions are logged in the audit trail.

— H —

POS hardware

The physical devices connected to the POS: a receipt printer (ESC/POS), a cash-drawer kick, a barcode scanner (keyboard-wedge mode today) and a card terminal (manual entry today). Full hardware integration is a planned specification.

— I —

Inventory adjustment

A manual change to a product's stock count, available to MANAGER and above. A reason code is mandatory. Reason codes include: BREAKAGE, EXPIRY, MERMA, STAFF_MEAL, THEFT, RECOUNT, RETURN_TO_SUPPLIER, RECEIVED, TRANSFER_OUT, OTHER.

Invoice numbering

The sequential, gap-less number the POS assigns to every receipt or invoice issued. This sequence is required by Spanish fiscal law and ensures full traceability of every transaction.

EXEMPT

A VAT code meaning the product or service is exempt from VAT (0%). Used for certain medical, educational and financial services.

IVA_REDUCED 10% VAT

The reduced Spanish VAT rate of 10%, applicable to certain foods, hospitality, passenger transport and other goods. The most common code for restaurant products.

IVA_STANDARD 21% VAT

The standard Spanish VAT rate of 21%, applicable to most goods and services not covered by reduced rates.

IVA_SUPER_REDUCED 4% VAT

The super-reduced Spanish VAT rate of 4%, applicable to essential goods such as bread, milk, medicines and books.

— K —

Kitchen Rail pantalla de cocina

The mode of the merchant app focused on kitchen operations. It shows incoming orders in real time, allows accepting or rejecting them and tracks preparation state until the courier picks up the order.

KYC Know Your Customer / identity verification

The identity verification process couriers must complete before going active. It involves submitting documents (ID, etc.) and passing the Operations team's review. Until approved, the courier is on an onboarding hold.

— L —

Interest lead lead de interés

A merchant onboarding application that has not yet been activated. The Operations team manages interest leads in the console and converts them into active accounts on completing onboarding.

Loyalty programme fidelización

Te Lo Llevo's points scheme. Customers earn approximately one point per euro spent on completed sales. Points can be redeemed and are reversed on a refund.

— M —

MANAGER

A role in the merchant team hierarchy, above STAFF and below OWNER. Can perform inventory adjustments, discounts up to 50%, and "no sale" drawer opens. Cannot issue refunds or unlimited comps.

Manager Studio

The management-focused mode of the merchant app. From here the merchant configures their business profile, opening hours, images, categories, products, coupons and views the sales dashboard.

Mar Menor

The coastal lagoon and area in the Región de Murcia (Spain) where Te Lo Llevo operates. The towns served are Los Alcázares, San Javier, Santiago de la Ribera, San Pedro del Pinatar, La Manga and Cartagena.

Merchant comercio

A restaurant, market, shop or any other establishment that sells through Te Lo Llevo, both online and over the counter with the POS.

Merchant app app del comercio

The application for merchants. It includes two main modes: Manager Studio (catalogue and profile management) and Kitchen Rail (real-time order management).

Modifier modificador

An option a customer can choose to personalise a product. Modifiers are grouped into groups (e.g. "Size" or "Extras"), can be single-choice or multi-choice, and may carry a price delta.

Multi-stop

A business dispatch plan that includes several delivery addresses in a single management action. The system creates one order per stop when the plan is released.

— N —

No-show timer temporizador de no aparición

The countdown that starts when a courier arrives at the delivery address and the customer is not there. If the customer does not appear before the timer expires, the delivery completes automatically or a return-to-origin is initiated.

— O —

Onboarding alta / incorporación

The process by which a new merchant or courier joins the platform. Merchant onboarding starts from an interest lead and is activated by Operations. Courier onboarding requires submitting KYC documents and passing review.

Onboarding hold

The status of a courier whose KYC has not yet been approved. They cannot go online until Operations approves their application.

Opening float fondo de apertura

The cash amount with which the cashier opens the till session in the morning. It serves as the base for the reconciliation calculation at the end of the day.

Operations console consola de Operaciones

The web tool used exclusively by the Operations team. It includes the dashboard, fleet control, merchant and courier onboarding, daily reports, support case management and compliance tools.

Operations team equipo de Operaciones

The Te Lo Llevo team that oversees and manages the entire platform. They use the Operations console to control the fleet, onboard merchants and couriers, resolve incidents and ensure legal compliance.

Order pedido

A purchase or delivery request a customer makes through the customer app. An order has a lifecycle from PENDING to DELIVERED (or an exception state). In the shop it is called a receipt.

OWNER

The highest role in a merchant team hierarchy. Can issue refunds, apply unlimited discounts, access sensitive POS settings and perform any action available to MANAGER and STAFF.

— P —

Payout pago a proveedor

The transfer of accumulated earnings to a merchant or courier. The process follows a create-then-approve flow before execution.

PENDING

The initial state of an order, from the moment the customer confirms it until the merchant accepts or rejects it.

Personas

The six types of user on the platform: customer, merchant, courier, cashier, Operations team and business client. Each persona has their own app and their own set of responsibilities.

POS TPV — Terminal de Punto de Venta

The in-store point-of-sale system used by Te Lo Llevo merchants. Allows cashiers to open sessions, ring up sales, print receipts, manage stock, process refunds and close the till at end of day.

POS session sesión del TPV

The period of a cashier's work at the POS, from opening the till (with an opening float) to closing it (with reconciliation and a Z report). Each session is linked to one terminal and one cashier.

PREPARING

An order state meaning the merchant has accepted the order and is actively preparing it.

Public website web pública

Te Lo Llevo's marketing page at telollevomarmenor.es. Used for customer acquisition, courier applications, merchant interest leads, legal pages and app downloads.

— Q —

Quote presupuesto

The upfront calculation of the total cost of a business dispatch plan. Includes price, ETA and distance for each stop, shown before the client approves the plan.

— R —

READY_FOR_PICKUP

An order state meaning the merchant has finished preparing the order and it is ready for the courier to collect.

Receipt ticket

The fiscal document printed by the POS at the end of an in-store sale. It includes line items, modifiers, VAT breakdown, total, payment method and a sequential invoice number.

Reconciliation reconciliación

The end-of-session process at the POS where the expected cash (based on logged transactions) is compared with the cash the cashier physically counts. The difference is the till discrepancy.

Refund reembolso

The return of money to a customer for a cancelled or partially reversed sale. A full refund equals a cancellation; a partial refund recalculates VAT pro-rata and returns stock. Only the OWNER role can issue refunds. The original order or receipt is always kept.

Return to origin devolución al origen

The process of returning an undelivered parcel to its origin address because the recipient was not available or the handoff could not be completed. The system records the reason, the party responsible for the fee and the associated risk.

— S —

Service type tipo de servicio

The category that defines how an order is fulfilled. The five types are: DELIVERY_COMERCIO, SERVICIO_COMERCIO, ENVIO_VECINOS, ENCARGO_RECOGIDA and URGENTE. Each has its own pricing and cancellation policy.

SERVICIO_COMERCIO Merchant service

A service type in which the merchant offers a service (not necessarily a physical product) through the platform.

SPLIT

A mixed payment mode at the POS where part of the total is paid in cash and the remainder by card.

STAFF

The basic role in the merchant team hierarchy. Can ring up sales at the POS and apply small discounts (up to 10% or €10) but cannot issue refunds or make inventory adjustments.

Stock

The number of available units of a product. The POS decrements stock automatically on each sale. Stock adjustments (top-up, shrinkage, etc.) require MANAGER or above and a reason code.

— T —

Te Lo Llevo

The hyperlocal commerce and delivery platform for the Mar Menor area (Murcia, Spain). The name — "I'll bring it to you" — is a neighbourly promise that defines the brand's identity.

telollevomarmenor.es

The official domain and public website of Te Lo Llevo.

Terminal

A POS device registered on the platform. Each till session is linked to a specific terminal. A merchant can have multiple terminals (for example, different checkouts in a supermarket).

Tip propina

An optional amount a customer can add to their payment to reward the courier. Preset options are 0%, 3%, 5%, 10% or a custom amount. Applies to card payments only. Added after VAT; never blocks checkout.

— U —

URGENTE Urgent / express delivery

A service type offering express, priority delivery. It has its own fee, which is typically higher than standard delivery.

— V —

VAT IVA — Impuesto sobre el Valor Añadido

Value Added Tax as applied in Spain. Te Lo Llevo operates with four VAT codes: IVA_SUPER_REDUCED (4%), IVA_REDUCED (10%), IVA_STANDARD (21%) and EXEMPT (0%). Every product carries one of these codes.

Veri*Factu

The Spanish anti-fraud invoicing regime (Ley Antifraude 11/2021, RD 1007/2023, Orden HAC/1177/2024). It requires billing software to generate immutable, hash-chained fiscal records with a QR code and a "VERI*FACTU" legend on the receipt, submitted in near real time to the AEAT. This is a planned legal obligation that the platform is designed to meet; it is not yet live.

— W —

WAITING_CUSTOMER

An order state meaning the courier has arrived at the delivery address (ARRIVED) and is actively waiting for the customer. The no-show timer is running. If it expires, the delivery may auto-complete or a return-to-origin may be initiated.

— X —

X report informe X

A mid-shift sales summary that can be generated at any point without closing the session or resetting counters. It is a read-only snapshot, not stored permanently.

— Z —

Z report informe Z

The end-of-day POS report generated when the till session is closed. It has a sequential number, is immutable and is stored permanently as part of the fiscal record.